THE EMERGENCY SERVICES AT

LAS PALMAS DEL SOL HEALTHCARE

Navigating
Where to Go
for Healthcare

Where you go for care matters. When struck with an illness or injury, sometimes it's hard to know where to go for treatment. With so many options for care, including emergency centers and urgent care centers, knowing where to turn when you need medical care can save precious time, provide the best possible outcome and can ensure you receive the best value for the care provided.

  • When should I go to the emergency room?

    If you or a family member are dealing with a medical emergency, call 911 for an ambulance or go to an emergency center right away. Emergency centers are your best option when you need a facility that is open 24/7 and offers a higher level of care to deal with an emergency situation.

    At Las Palmas Del Sol Healthcare, we have hospital-based and freestanding emergency centers. Our physicians and ED staff are ready around the clock to treat acute and life-threatening conditions.

  • What is a freestanding emergency center?

    We know that in a health emergency, time is critical. Freestanding emergency centers bring the ER close to home, and are open 24/7.

    You'll receive the same exact emergency care in these centers as you would in a hospital emergency department, with all the appropriate emergency equipment such as X-rays, CT scans, ultrasounds and advanced testing capabilities-just closer to your neighborhood.

    The advantage of a freestanding emergency center being affiliated with Las Palmas Del Sol Healthcare is that each Las Palmas Del Sol Emergency Center serves as an extension of one of our hospitals.

    Freestanding Emergency Centers are staffed by board-certified emergency room physicians and nurses with experience treating emergent injuries and serious medical conditions.

    There is a seamless continuum of care should you need to be transferred to an in-patient setting.

  • When should a patient go to an urgent care center instead of the emergency room?

    Urgent care centers are for non-emergent medical problems. They are better options for patients with less acute illnesses and injuries that don't require emergency treatment and help fill the gap between primary care physicians and ERs.

    Urgent Care Centers are a good option if you can't reach your doctor or need non-emergency care outside of regular office hours.

    Urgent care clinics are staffed by nurse practitioners and physician assistants, and are designed to treat the common cold or flu, sprains and strains, burns and other typical injuries. They also have physicians on staff who can provide care for a greater range of conditions.

  • What's the difference between an emergency room and an urgent care center?

    There is some overlap in terms of the types of conditions that can be treated in an urgent care center versus an emergency department. The severity of the condition plays a significant role in determining which facility would be appropriate to provide care.

    An emergency department can provide all aspects of care that would be found in an urgent care center - but emergency departments are not the most appropriate site of care for less severe medical needs.

    Emergency centers are designed, staffed and equipped for the most severe and complex emergencies.

    Another factor is the time of day at which treatment is needed. Emergency centers are open 24/7; urgent care centers are not.

  • What should patients know when choosing where they receive care?

    It's important to remember that an emergency room and an urgent care center are not the same, and therefore are billed differently. In most cases, the out-of-pocket cost for an urgent care center will be less than an emergency room. It's always a good idea to check with your health insurance provider or simply take a look at your health insurance card for co-pay details. Of course, if you are experiencing a medical emergency, call 911 immediately.

    At Las Palmas Del Sol Healthcare, we want what is best for you and your family. We want you to be seen at the most appropriate facility - whether that is your family physician, an urgent care center or emergency room.

    What is most important is that you receive the best and most cost-efficient care in a timely manner.